After-sale
policy
The products sold by Grand-Pro are strictly based on the Law of the People's Republic of China on Protection of
Consumer Rights and Interests and the Law of the
People's Republic of China on Product Quality. The services are as follows:
Return
and exchange policy
1,
Customers can enjoy no reason to return service within seven days from the date
of receipt. While customer must ensure that the returned goods do not affect
the secondary sales. The trademarks and various marks of the goods and
accessories are complete, and if there are free gifts, they must be returned
together. If the product is damaged, the package is missing, and the spare
parts are missing, the return will not be processed.
2,
If the non-human damage performance failure occurs within seven days from the
date of receipt, customer shall return goods after the inspection and
confirmation by the Grand-Pro after-sales service center. Customer must present
a valid purchase voucher and return the invoice. If there are free gifts, they
must be returned together.
3,
If the non-human damage performance failure occurs within 15 days from the date
of receipt, customer can exchange goods after the inspection and confirmation
by the Grand-Pro after-sales service center. After the exchange, the three
guarantee period shall recalculated.
4, Grand-Pro
after-sales service center will be responsible for the free repair service and
the freight generated by the machine repair due to the machine failure caused
by the quality of the product itself within two years from the date of receipt.
5, Consumable
products that do not affect the secondary sales enjoy 7 days no reason return
service. Opened/man-made damaged/lost goods will not processed for 7 days no
reason return service
Warranty
1,
Customer should properly save the warranty card of this machine and the formal
invoice issued during purchasing. Customer must present the above voucher as
the basis for returning, exchange or repair.
2, The
validity period of the three-guarantee is calculated from the date of
invoicing.
3,The
warranty content is as follows:
Type Warranty Period
Main
unit (machine parts) 2
years
Rechargeable
battery 6
months
Machine
parts such as side brushes, main brushes, strainers, filter and virtual wall,
etc. are not warranted.
Repair
and replacement of accessories during the warranty period belongs to Grand-Pro
after-sales service center.
Non-warranty
The
following conditions are not covered by the warranty, while our after-sales
service center can provide a charge service.
1,
The product warranty period has exceed the time limit;
2,
Customer failed to provide a valid proof of purchase or warranty card, or the
model number on the warranty card does not match the model of the repaired
product.
3,
Replace consumables (such as side brushes, main brushes, cleaning tools, filter
, virtual wall, etc.);
4.
Failure or damage caused by incorrect installation, operation, and maintenance;
5,
Failure or damage caused by violation of the instructions in the instruction
manual;
6,
Failure or damage caused by improper storage;
7,
Failure or damage caused by disassemble, repair, or modification by a
non-after-sales service center authorized professional;
8,
Failure or damage caused by accident, natural disaster or irresistible factors;
9,
Failure or damage caused by improper packaging or improper handling during
repair;
10,
Malicious damage to the contents of the warranty card, resulting in product
information not distinguishable;
Special
tips
1.
The applicable scope of the “Three Guarantees” service is the mainland of the
People's Republic of China, excluding Hong Kong, Macao Special Administrative
Region and Taiwan.
2.
Grand-Pro after-sales service center -Grand-Pro industrial park, at the
intersection of Shihu Rd. and Linjing 2nd Rd.,Suxian District, Chenzhou, Hunan
Province, China. (Please do not send the repair directly before contacting the
online customer service or 400-661-7622 customer service center to confirm the
fault.)
